Reviews and Feedback

Reviews and Feedback

Please leave us a review/feedback or any suggestions that you may have about the Snowshepherd web site, the range we offer, we welcome any and all feedback from our customers so that we can improve our service. Please remember to leave your name and contact email address if you want a reply from this page.
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Phil Bibby
09/10/2019 19:16
Ordered a pair of Kinoco 101HK Leather Ski gloves to use for winter mountaineering and cold paragliding.
48hr Delivery, plus fantastic Value for Money!!!
Soft deerskin gives maximum dexterity. My only niggle is they really needed a velcro closure on the cuff, but that would only matter in the snow. I would have to spend twice the amount to better them.
Thanks for a great value for money trade. PhilB
Tim Shepherd
07/05/2019 14:47
Hi Edward
Sorry for the slow reply and the sign, I will make sure its done for you and do a full refund.

We have had a tough time over the last few months which has meant that I got behind with Snowshephed rather than go into details here, if you follow the link to my Facebook Profile below, you will see the reason why.
https://www.facebook.com/photo.php?fbid=10212594679456546&set=a.1014861786414&type=3&theater
Edward Cooke
07/05/2019 13:20
Ordered a personalised piste marker 6 February, arrived rather late on 3 march.
Considering the lead time on the website is 10 -14 days this was disappointing.
The sign was incorrect (should have read Pas de la Casa however read Pa de la casa).
This was chased on 3 march, chased on 18 march and finally received a reply 18 march saying i'd receive the correct one in the post.
I've since chased this on 17 april and 3 may asking for a refund or replacement however have recieved no reply.

Really disappointed, I ordered this 3 months ago and still haven't had this fulfilled.
Paul Gilbert
04/03/2019 17:48
I had some Black Sheep gloves on my Christmas list, and took them to Sweden dog sled touring hut-to-hut for a week in February. With daytime still-air temperatures down to -36C, these were not the only handwear that I used - but they were the only ones that I could actually do something in, and they were incredibly warm for a single layer!

The best thing about these gloves is that they are very 'liveable' - they are relatively dextrous, tough and above all easy to slip off and on again; permanently attached with "idiot leashes", it was easy to slide a glove off for seconds to do bare-finger jobs (you do this a lot around camp, and harnessing the dogs!).

I'd choose these over any other glove I've used (including some pretty expensive climbing gloves) for anything in the backcountry.
Paul Jones
18/11/2018 14:28
Hi,
Leaving some feedback!
Been skiing/boarding for 25 years, and have to say that these gloves are the best i have ever used. Bought 2 years ago as a present for my son, who now wants a pair for himself as he is off to Japan for the season. £30 for a pair of leather ski gloves is amazing. Thanks guys, am ordering another pair now.
Emanuele Traietta
14/11/2018 16:50
Hi Tim

thanks for your clear and honest reply. I will get in touch with you by mail for furhter steps.
Tim Shepherd
14/11/2018 08:57
Hi Guys, I thought a follow up to your posts would be useful
Emanuele, the gloves you got back in 2016 have been improved, with a more breathable membrane, its a tricky balance getting a glove which is super tough high quality leather and super warm to be as breathable as a non membrane glove, we looked at taking the membrane out, but the vast majority of people wanted a membrane.

If the fingers were to small for you then just send back the gloves, they could well have been slightly out, after all the gloves you got were our very first delivery of that glove, and we did not check every single pair before they shipped.

Christopher
As above we have improved the membrane on the latest gloves, happy to send you another pair to test out for us, just drop me a line on our email address

regards Tim Snowshepherd
Emanuele Traietta
13/11/2018 16:56
In reply to Christopher Roome's review of Ski Guide Pro glove:
unfortunately I experienced the same huge problem you correctly described: the inside get damp by sweating, which is not only bothering but also making difficult to wear back the gloves once you have taken them off for a while. I never had such kind of problem with any other gloves I own and I do not suffer of "sweating hands" at all (I could even avoid magnesium when climbing). Another cons is related to fitting: fingers are in fact way too short compared to the palm, especially pinkie and forefinger, as noticeable even simply looking the pictures, resulting in bad accomodation of the fingers in the glove, uncomfortable wearing and reduced dexterity, getting even worse when got damp inside. All in all these gloves would be a great piece of equipment, thanks
to the very tough but supple leather and the bomb-proof construction. But the 2 huge problems, above mentioned, are making the gloves more efficient for snow shoveling than for skiing. And that's the way I use them.
Christopher Roome
31/03/2018 19:00
Hi, I have been using the SnowShepherd Ski Guide provide gloves this season, living in the French Alps I rack up quite a number of ski hours. They are comfortable, hard wearing and require minimal "breaking in" compared with the similar Kinco offering.
One big "however" is the the gloves are not particularly breathable. Even in cold conditions the inside of the glove becomes damp quite quickly on account of "sweaty hands" I don't have this problem with the Kinco gloves which I also have.
I wondered whether anyone else using these has a similar experience? It is a shame as without this, they would be the "go to " glove by a country mile. Chris
Johannes Petersen
17/02/2017 20:21
Review of Leather Ski Work Glove ("Le Glove"). I bought a pair of these gloves at the start of this winter season. Excellent service from the team at Snowshepherd - quick delivery, etc. The quality of the gloves is fantastic - easily dextrous enough for climbing ropework, fiddling carabiners, racking up, etc. Nice and warm even when wet, and the fleecy lining is excellent. You can even get your fingers back inside when wet! So happy I bought a second pair to see me as my spare pair. For £29 you can't beat these- highly recommended
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