Delivery, Payments and Returns.
Shopping Basket Checkout Security, please note we use 128 byte SSL Security verified by Global Sign, Google Chrome will show the secure padlock once you have clicked on checkout, or if you go back to the site with something in the basket, or if you are signed into your account on Snowshepherd you will see the Global Sign Logo Below
Paypal Pro Terminal, its safe secure and we never see your card details.
YOU DO NOT NEED A PAYPAL ACCOUNT, just click on pay by card and follow through each step
You can use all major credit cards including Master Card, Visa, Amex plus paypal accounts.
You do not need a paypal account or have to log on to use a credit or debit card to buy from Snowshepherd via paypal.
Also if you choose Invoice on checkout we can accept bank transfers, cheques or Paypal requests.
On larger items or bulk purchases we will accept part payments and deposits to secure an item, just email for details.
Our prices are in GBP , if you wish to use another currency Paypal will accept and convert any currency you wish to use.
We aim to delivery all orders within 1 to 2 days, stock items are usually next working day, if you order before 2.30pm. (UK deliveries)
Some of the Ortovox range is brought in to order, so the lead time is about 5 to 7 working days. Please email to check if your on a tight delivery schedule.
If we do not have an item in Stock the product page will give a estimated delivery date or number of days
On very rare occasions delivery maybe longer, however we will always email you to tell you of any delays. Snow Sports products are somewhat seasonal and suppliers gear up for specific times, this can sometimes affect us.
UK Shipping is fixed at £3.99 for any item however big or small, delivery on items of £99 or more is free of charge. Please note this applies to UK mainland only,
Northern Ireland and Highlands and Islands for larger items only other wise just use the UK Shipping of £3.99 larger items must be selected on the drop down menu on checkout, if you need advice on shipping cost please email us. Small items gloves and socks are only £3.99
Delivery Europe please select the appropriate drop down menu, for the item you are purchasing, if you need advice on shippng cost please email us.
Delivery of Avalanche Airbags, we are asked all the time about avalanche airbag delivery, we can delivery to the whole of mainland Europe. Please note that delivery of avalanche airbags and Skis to Russian Federation must be to a business address
Delivery of Skis we can deliver worldwide, please email for a quote if you are outside Europe.
Delivery of Gloves and small items to Europe, we only charge £4.99 please select EU Gloves delivery option on checkout, we use First Class Mail for gloves so delivery to EU states is approx. 5 to 7 days.
Any questions please email us on firstname.lastname@example.org for a quote, we are also happy to put together a package of items for bulk shipping to one address, for example to a specific ski resorts.Hey we might even deliver it ourselves if we can get some skiing in!
There are a number of drop down options on the shopping basket screen please check to see if delivery of your item and Country is listed.
Delivery and Stock Information
Product pages will display delivery information, if we have a delay or out of stock the product page will say this, otherwise we will deliver as stated above. If an item says "please call" this will be because we are awaiting information about this product or have only 1 or 2 left.
If there is no buy button on the product we are out of stock!
14 day no quibble returns:
If for whatever reason you are unhappy with your item, we have a no quibble returns policy from 14 days after you receive the item. It must be returned to us in the original packaging and be in a saleable condition with all tags, labels etc still attached.
After 14 days and up to 28 days we will replace or refund defective items whatever you prefer.
All warranties on our products vary i.e. Ortovox Transceivers have a five year warranty as long as you send back the warranty card to Ortovox. Any item defective after the 28 days and up to 1 year after purchase will be repaired or exchanged.
When returning items please email us first, we will give you a returns number, write your order number on the outside of the package along with the returns number, sorry return costs are at your expense.
Refunds, we will always refund you straight away, as soon as we have the item returned to us.
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